Terms And Conditions
Terms and Conditions
Removals Of Cornwall Ltd
These conditions set out by ( we us or our ) Removals Of Cornwall Ltd and
(you and your) the customer. These terms and conditions can only be changed
with the written agreement from both Removals Of Cornwall Ltd and the customer, prior
to the contracts being signed.
Estimations and quotations
Our estimates are inclusive of customs or any other regulations and inspections
that incur a cost and a VAT charge, this also includes any parking, bridge
tolls or any congestion charges . Any charges will be additional to your
estimation from us.
We reserve the right to change the price in the estimation if we feel a breech
of contract has occurred. Factors that could cause this are: Additional items are
added to the removal after the inventory has been taken and signed and without
prior written notice given to Removals Of Cornwall Ltd with at least 4 days notice.
Additional charges will be added for any items not mentioned on viewing. Access
issues that are not declared by the customer at either address that could delay the time of your removal or require specialist equipment. Extra porters
are required due to a misleading inventory list or access where all items to be
moved have not been stated.
Estimations does not constitute a contract between Removals Of Cornwall Ltd and the
customer until you have received written confirmation from us with a confirmed
booking date, contracts have been exchanged or a deposit has been received.
services you may require but will not be included within the estimation unless
stated otherwise are as follows:
All our removals costs include fittings of washing machines.
Dismantling and re assembling is not included in the estimation unless
3.2.2 Disconnecting, re connecting any fixtures or
Removing or pulling up any carpet or fitted flooring.
Removal of items that are deemed unsafe to move under the circumstances as they
haven't been declared and need either specialist equipment for their removal or
extra porters to aid and support the staff dealing with your removal.
Additional charges of the stated hourly rate will apply to any removals or
services priced on a time period. Any over runs will be charged unless stated
otherwise on your estimation or Invoice.
Cancellations or postponements
All postponements will result in the deposit being rolled over to the next move
date, dates will only be postponed if Removals Of Cornwall Ltd has received the
deposit that is required.
All postponements will require a minimum on 24hours notice prior to the removal
taking place, any less than this and a £25 penalty charge will occur.
All cancellations will require a minimum of 72hours written notice prior to the
removal taking place, notice given after this will result in Removals Of Cornwall Ltd
keeping your deposit.
Any cancellations on the day will result in you being liable for the cost of
As the customer you must do the following:
It is the customer’s responsibility to ensure that items fit into the new
premises e.g. size of sofa to size of aperture. Although operators will
endeavor to ensure that large items enter the new premises, no guarantee is
given. In certain circumstances we will consider removing windows and doors.
However, operators are not trained in this field so work of this nature is
considered only at the customer’s request and on the understanding that the
customer agrees that the company will accept no liability for any damage caused
however it arises.
5.2 Personally or authorize someone to be present
during the delivery and collection process.
5.3 Removals Of Cornwall Ltd will accept no liability for any property keys, this is a direct
responsibility of the customer or another authorized person.
Ensure all contracts, inventory list and job agreement forms are signed before
your removal takes place.
Ensure all fixtures, fittings and appliances are prepared and ready for
All fridges and freezers must be cleaned and emptied before removal.
Ensure the correct insurance or protection is put into place for any goods that
are left in a vacant property.
Customer’s must notify Removals Of Cornwall Ltd of any changes in circumstances, or
circumstances that may lead to additional costs before the day of your agreed
Failure to comply with any of the above will result in a breech of contract or
negligence and Removals Of Cornwall Ltd will not be liable for any damage, loss or
additional costs. Furthermore Removals Of Cornwall Ltd reserves the right to add
additional charges or where necessary refuse to carry out the removal for that
day until circumstances have been changed. If this occurs the customer is still
liable for the amount quoted to carry out the removal.
Delays in times
All departure and arrival times are estimations only
If through fault of ours we cannot get the goods delivered on the arranged date
or the specific time agreed in our job agreement forms we will incur all your
reasonable charges. If through no fault of Removals Of Cornwall Ltd your goods cannot
be delivered you will be reliable for all charges incurred, these may include
storage depending on the circumstances.
Liability for Damage or Loss
d. Electrical malfunction must be as a result of evident physical damage and
pointed out by you at the time of removal.
In the event of damage to which we are liable we will, at our discretion, either repair; replace on a like for like
basis; or compensate you to the estimated value of the goods at the time of
claim for damage to customers property or goods [whether unpacked or not] must be made to the driver on the day
of the removal before he leaves. If no amicable agreement can be reached at
that point, before the driver leaves the customer must make two written accounts of the alleged damage. The
customer and driver must both sign each written account, with one being
retained by the driver, and the other retained by the customer. The customer
must also permit the driver to take appropriate photographs. The written record
and photographs will be used to evaluate our response to the claim.
EXEMPTIONS AND EXCLUSIONS: The following items and events are specifically excluded from the above
Damage caused by leakages or spillages of any contents due to inadequate
packing/sealing [unless packed by ourselves].
Jewelry, watches, trinkets, precious stones or metals, money, deeds,
securities, stamps, coins or collections of similar kind, data loss -computer
systems, plants, livestock.
caused to the property when customers ask us to facilitate movement of goods by removing windows, doors,
skirting boards, fitted cupboards or any other fixed obstruction.
No liability is accepted when goods must be squeezed, rammed or otherwise
forced through inadequate openings such as doorways, windows, stairways etc.
8. Risks that are excluded.
8.1.1Removals Of Cornwall Ltd will not be responsible for the following:
or damages such as tearing, staining, chipping, scratching or denting of any items packed by you the customer
unless physical damage to the goods occurs by the force of a collision or
overturning of the removals vehicle.
Damage or loss that may occur to chilled or frozen food or drink, Plants,
brittle objects and any items that are likely to cause infection or encourage
Stolen or illegal goods, drugs, firearms, potentially dangerous, damaging or
explosive items, gas bottles, ammunition.
Damage or loss to Jewelry, stones, watches, trinkets, precious metals,
money, coins, deeds, stamps, bonds,
securities or collections of any kind during the duration of them being in a
locked secure safe or room.
Animals, cages, tanks or aquariums, birds or fish.
Electrical and mechanical fault unless a direct consequence of force of a collision or overturning of the
Individual employees will not incur any individual or separate liability to
Disappearance of goods whilst in transit unless evidence can be provided to
prove that beyond all doubt that the loss
is down to the connivance or dishonesty of one of Removals Of Cornwall Ltd employees.
9. Time Limit for making your claim
Removals Of Cornwall Ltd must have notification in writing from the customer within 14 days
after the removal has taken place, unless otherwise stated. Removals Of Cornwall Ltd
will not be liable if claims are made after this time.
All charges must be paid by the end of the removal either by cash, card, or
Customers must not hold back any of the agreed cost.
10.3Removals Of Cornwall Ltd reserve the right to charge late fee's and interest on
All customers must pay a deposit upon booking to secure their move date. £60
deposit for removals within a 40 mile radius, 50% for any removal over a 40
mile radius unless stated otherwise in writing by Removals Of Cornwall Ltd.
Cost of all deposits will be deducted from total cost of the removal.
Deposits may be kept by Removals Of Cornwall Ltd if there has been a breech in
contract by the customer.
By paying a deposit you are agreeing to all terms and conditions set out by Removals Of Cornwall Ltd and is an agreement between Removals Of Cornwall Ltd and the customer.
Removals Of Cornwall Ltd terms and conditions along
with an invoice or confirmation letter form the agreement between us and the
customer. All verbal communications are excluded once the contract takes place.
Your booking is deemed your acceptance of these terms and conditions in full. Removals Of Cornwall Ltd has the right to change these terms and conditions at any
time without first notifying the customer.
Written permission is required to duplicate any of the content within this site.
©Copyright 2016 Removals Of Cornwall Ltd
ALL RIGHTS RESERVED